Primary Contact's First and Last Name (required)

Primary Contact's Email (required)

Primary Contact's Cell Phone (required)

Mailing Address

Address Line 1 (required)

Address Line 2 (optional)

City (required)

State (required)

Zip Code (required)

Secondary Contact's First and Last Name (optional)

Secondary Contact's Email (optional)

Secondary Contact's Cell Phone (optional)

Company Name (if applicable)

Office Phone Number (optional)

The following information is required to run full diagnostics and/or troubleshoot software issues (OPTIONAL but may delay and/or hinder a repair)

Admin user Name

Admin user Password

Please list the hardware and/or accessory that you are submitting for repair (include serial numbers for each item, when available)

Please describe the problem for the item being submitted for repair

IMPORTANT - PLEASE DEACTIVATE THE "FIND MY DEVICE" FEATURE

Is the device is bootable?

YesNo

What is the Mac OS version?

Has the Mac OS recently been updated?
YesNo

Is the data on hard drive backed up? CURRENT DIAGNOSTICS MAY ERASE DATA, PLEASE BACK-UP WHEN POSSIBLE. We are not responsible for data backup.
YesNo

Does the unit have any accidental damage (e.g. water damage, cracked screen, case warped)?
YesNo