Computer Repair Request

As Guam’s Apple Authorized Service Provider, we provide full support for Apple Exchange and Repair Extension Programs.

Please fill out the form below for any Apple computer product that you would like to submit for repair.

Computer Repair

Please allow 3-7 working days to complete the diagnostic stage. We will consult with the customer before placing any orders with Apple.

If we need to order a part from Apple, average ETA is 1-3 weeks. Delay is due to limited flights into Guam (DHL) from Apple Singapore.

If the unit is usable, you can take the unit back while waiting for the replacement part.

Before dropping the unit off:
1) If possible, it is highly recommended that you back up your computer. We will not be responsible for any data lost during the repair process

2) Remove any external case, accessories and screen protective glass

3) Disable the ‘Find my Device’ feature. This feature must be disabled to create an
order with Apple. This feature only applies to 2018 and above models.

How to Disable “Find my iPhone” feature:
a) Turn off in Find my iPhone App

b) Sign into iCloud account using the Apple ID that is used with the computer

c) Select Find my iPhone icon. Select the device list. Select the device. Remove from Account.

We can also assist with this procedure at the service counter.

NOTE: If the battery is swollen and we have difficulty closing the bottom case, we would recommend leaving the unit in service until the replacement part(s) comes in.

Drop off and pickup time is between 9:30AM – 4:00 PM. Monday – Friday, the earlier the better. We are closed on Saturday and Sunday.

If there are questions, you can contact us at 671-637-4441 or 671-632-5310.

Accepted methods payment are Debit, VISA , Master Card, Discover or Cash

Please fill out and submit the form below:

Primary Contact's First and Last Name (required)

Primary Contact's Email (required)

Primary Contact's Cell Phone (required)

Mailing Address

Address Line 1 (required)

Address Line 2 (optional)

City (required)

State (required)

Zip Code (required)

Secondary Contact's First and Last Name (optional)

Secondary Contact's Email (optional)

Secondary Contact's Cell Phone (optional)

Company Name (if applicable)

Office Phone Number (optional)

The following information is required to run full diagnostics and/or troubleshoot software issues (OPTIONAL but may delay and/or hinder a repair)

Admin user Name

Admin user Password

Please list the hardware and/or accessory that you are submitting for repair (include serial numbers for each item, when available)

Please describe the problem for the item being submitted for repair

IMPORTANT - PLEASE DEACTIVATE THE "FIND MY DEVICE" FEATURE

Is the device is bootable?

YesNo

What is the Mac OS version?

Has the Mac OS recently been updated?
YesNo

Is the data on hard drive backed up? CURRENT DIAGNOSTICS MAY ERASE DATA, PLEASE BACK-UP WHEN POSSIBLE. We are not responsible for data backup.
YesNo

Does the unit have any accidental damage (e.g. water damage, cracked screen, case warped)?
YesNo