Computer Repair Request
As Guam’s Apple Authorized Service Provider, we provide full support for Apple Exchange and Repair Extension Programs.
Please fill out the form below for any Apple computer product that you would like to submit for repair.
Please allow 3-7 working days to complete the diagnostic stage. We will consult with the customer before placing any orders with Apple.
If we need to order a part from Apple, average ETA is 1-3 weeks. Delay is due to limited flights into Guam (DHL) from Apple Singapore.
If the unit is usable, you can take the unit back while waiting for the replacement part.
Before dropping the unit off:
1) If possible, it is highly recommended that you back up your computer. We will not be responsible for any data lost during the repair process
2) Remove any external case, accessories and screen protective glass
3) Disable the ‘Find my Device’ feature. This feature must be disabled to create an
order with Apple. This feature only applies to 2018 and above models.
How to Disable “Find my iPhone” feature:
a) Turn off in Find my iPhone App
b) Sign into iCloud account using the Apple ID that is used with the computer
c) Select Find my iPhone icon. Select the device list. Select the device. Remove from Account.
We can also assist with this procedure at the service counter.
NOTE: If the battery is swollen and we have difficulty closing the bottom case, we would recommend leaving the unit in service until the replacement part(s) comes in.
Drop off and pickup time is between 9:30AM – 4:00 PM. Monday – Friday, the earlier the better. We are closed on Saturday and Sunday.
If there are questions, you can contact us at 671-637-4441 or 671-632-5310.
Accepted methods payment are Debit, VISA , Master Card, Discover or Cash
Please fill out and submit the form below: